Support

Optrenex Retail Support

Need help with an order, delivery, or product? Our UAE-based team is here for you.

Contact us

• WhatsApp: +971 50 484 5644
• Phone: +971 50 484 5644 / +971 56 992 9959
• Email: sales@optrenex.com
• Address: Office 120, Al Salam Building, Al Buteen, Murshid Bazar, Al Sabkha, Dubai, UAE

Delivery

Fast delivery across Dubai, Abu Dhabi, Sharjah and all 7 Emirates in 1–3 days. Free delivery on orders over AED 200. GCC and international shipping available via Emirates Post, DHL and FedEx.

Returns & complaints

Report any issue within 7 days of delivery. Unboxing videos are required for high-value items. To raise a complaint, email legal@optrenex.com with your Order ID.

Track your order

Log in to your account to view order status and tracking. Licensed UAE video game distributor — Trade License 1546242, TRN 105290096400003, Media License 0559605.